Return & Cancellation Policy

Once a prescription has been filled by the dispensing pharmacy or shipped, prescription medications cannot be returned or exchanged.

This policy is necessary because the pharmacy cannot verify the storage, handling, temperature conditions, or integrity of medication after it has left the pharmacy’s control.

If you believe there has been an error with your order, you received an incorrect product, or the product arrived damaged or defective, please contact us as soon as possible.

We will review the issue on a case-by-case basis and coordinate with the applicable pharmacy or service provider as appropriate while complying with applicable regulatory and safety requirements.

If your package does not arrive, please contact our support team so we can review the shipment status.

Where a shipment is determined to be lost or otherwise eligible for replacement, we may coordinate a replacement at no additional charge.

Refunds generally are not provided for packages that carrier tracking confirms were successfully delivered, subject to applicable law and review of the individual circumstances.

To avoid being charged for an upcoming subscription renewal, you must submit your cancellation request at least 2 days before your scheduled renewal date.

Where available, cancellations may be processed:

• Through your patient portal
• By messaging our support team through the patient portal

If you submit a valid cancellation request at least 2 days before your renewal date and we fail to process the cancellation in time, resulting in an unintended renewal charge, we will issue a full refund for that renewal period.

Submitting a cancellation request after the applicable deadline may not prevent the next scheduled charge or order from being processed.

If your order has been approved by a licensed healthcare provider but has not yet been filled or processed by the pharmacy, you may request cancellation.

If a healthcare consultation or clinical review has already been completed, a $25 clinician consultation fee is non-refundable, and any eligible refund may be reduced by that amount.

Once the pharmacy has filled or processed the prescription, the order generally cannot be canceled or refunded.

If an order remains filled or processing but has not shipped after 10 business days, please contact us so we can review the order and determine the appropriate resolution.

You may request cancellation of eligible recurring orders through your patient portal or by messaging our support team through the portal.

A cancellation request applies only to orders that have not already progressed beyond the applicable cancellation point.

If the pharmacy has already filled or processed an order before your cancellation is received or processed, that individual order may no longer be eligible for cancellation or refund.

For eligible orders canceled before the prescription is filled or processed by the pharmacy, you will receive the applicable refund, less any non-refundable clinician consultation fee already incurred.

Certain non-prescription, promotional, discounted, or specially identified items may be designated as final sale.

Items clearly marked as final sale are not eligible for returns or refunds except where required by applicable law or where the product arrives damaged, defective, or incorrect.

Customers are responsible for reviewing their order information, treatment selection, shipping address, contact information, and other applicable details before completing a transaction.

If you have questions regarding a product, treatment, subscription, or order, please contact our support team before completing your purchase.

Prescription eligibility and treatment decisions are determined independently by licensed healthcare professionals. Join Rise does not guarantee that a particular medication or treatment will be prescribed.